Position Purpose: Why do we have this position?
Lead clients through the digital transformation process by guiding them through goal setting, solution design, innovation, resulting in customer expectations being met or exceeded - reflected in 4 case studies and/or 5-star reviews (annually).
Secondary Purpose: To optimize…
To optimize onboarding, execution, and delivery processes resulting in successful digital transformation projects delivered on time, budget, and in scope.
What are the key outcomes/expectations/accomplishments for this position?
What are the required and desired qualifications?
|Competency / Capability||Description|
|Professional Services Consulting||
Professional Services consulting reveals a clear understanding of business processes, organizational change management, training and user adoption.
|Technical Strategy & Solutioning||
Technical strategy & proposed solutions - implementation & integration - achieve their intended results, brings forward recommendations on projects to achieve even greater results.
|Website Design & Development||
Website strategy - design, performance, and integration - achieve their intended results, while uncovering and bringing forward recommendations on additional services to achieve even greater results.
|HubSpot Knowledge & Execution||
Keeps current on new technologies as they relate to HubSpot & general CRM/marketing automation functionality, Provides future-looking solutions and recommendations based on forthcoming HubSpot functionality to team and clients.
Understands the intended goals, identifies & sets clear objectives and requirements to achieve intended goals, and validates recommendations against success metrics.
Understands Agile methodologies, especially prioritization & management of flexible scope across multiple projects simultaneously, Communicates consistent updates of project status and elevates project concerns to the Account Manager
Displays exceptional interpersonal communication and writing skills, verbal and non-verbal communications, and the ability to communicate and persuade a diverse audience.
Responsible for making major decisions for the team that resolve impediments to success, plays an active role in mentoring or making others on the team better, takes constructive criticism well & implements new approaches based on feedback.