Position Purpose: Why do we have this position?
Lead clients through the digital transformation process by guiding them through goal setting, solution design, innovation, resulting in customer expectations being met or exceeded - reflected in 4 case studies and/or 5-star reviews (annually).
Secondary Purpose: To optimize…
To optimize onboarding, execution, and delivery processes resulting in successful digital transformation projects delivered on time, budget, and in scope.
What are the key outcomes/expectations/accomplishments for this position?
What are the required and desired qualifications?
Competency / Capability | Description |
Professional Services Consulting |
Professional Services consulting reveals a clear understanding of business processes, organizational change management, training and user adoption. |
Technical Strategy & Solutioning |
Technical strategy & proposed solutions - implementation & integration - achieve their intended results, brings forward recommendations on projects to achieve even greater results. |
Website Design & Development |
Website strategy - design, performance, and integration - achieve their intended results, while uncovering and bringing forward recommendations on additional services to achieve even greater results. |
HubSpot Knowledge & Execution |
Keeps current on new technologies as they relate to HubSpot & general CRM/marketing automation functionality, Provides future-looking solutions and recommendations based on forthcoming HubSpot functionality to team and clients. |
Problem Solving |
Understands the intended goals, identifies & sets clear objectives and requirements to achieve intended goals, and validates recommendations against success metrics. |
Project Management |
Understands Agile methodologies, especially prioritization & management of flexible scope across multiple projects simultaneously, Communicates consistent updates of project status and elevates project concerns to the Account Manager |
Interpersonal Communication |
Displays exceptional interpersonal communication and writing skills, verbal and non-verbal communications, and the ability to communicate and persuade a diverse audience. |
Leadership |
Responsible for making major decisions for the team that resolve impediments to success, plays an active role in mentoring or making others on the team better, takes constructive criticism well & implements new approaches based on feedback. |
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