What Makes Denamico Different:

Our people are our special sauce. They care about our clients and do impactful work for organizations that are making a difference in the world. They love learning, applying new skills, continuously elevating their game, and holding themselves accountable to results. They’re intrapreneurs, excited about innovating and running their own line of business.

We believe in taking care of our people. For us, this means training our managers, providing professional development opportunities, helping each other out with heavy loads, and taking time out as needed when the world and our lives get crazy. We encourage and enable people to restructure their role if life changes and they need a different schedule or level of responsibility.

You will be responsible for:

• Client Satisfaction
  • Measurable: 5 star reviews
  • Measurable: Client NPS of 8.5+
  • Clients objectives are delivered at end of each phase
• Client Strategy & Documentation
  • Configuration management
  • Create documentation of the system
  • Delivers technical product training to customers and internal audiences
  • Solution Design
  • Troubleshoots problems and oversees the completion of repairs, workarounds, or customizations.
  • Solution Design
• Client Communication & Project Management
  • Running kickoff and wrap up meetings with clients
  • Sending meetings recaps, and bi-weekly project status reports
  • Completing projects on time, and within budget
  • Keep a backlog of issues arising to prevent scope creep
• Quality Assurance (QA)
  • Quality reviewing all implementations before showing the client
• Subject Matter Expert (SME)
  • Sit as SME on sales calls when requested
  • Gather technical requirements from clients
  • Validate clients technical root issues can be solved in HubSpot
  • Show HubSpot Demos of functionality
  • Convert clients goals into phases with 3-5 objectives each
  • Complete costing workbooks, and project timelines for sales to propose 

Key Outcomes:

• Achieve Client satisfaction - NPS score of 8.5+
• Projects delivered on time, scope, and budget
• Personal average utilization rate of 80%
• Contribution margin of 50% or more

Qualifications, Education & Experience

Required Qualifications:

• Alignment with Denamico core values: Make Things Happen, Learn with Purpose, Lead the Change, and Be Better Together
• 4+ years of hands-on experience leading the implementation and/or integration of HubSpot or comparable system(s) (Salesforce, Dynamics, Marketo, Zoho, etc.)
• 4+ years of experience working in a project-based environment & in collaboration with a team, managing multiple projects and deadlines at the same time
• 2+ years of professional services or consulting experience
• Excellent organization, time management, and communication skills (oral & written)

Preferred Qualifications & Experience:

• Experience working as a system admin or supporting system implementation projects, specifically for CRM and/or MarTech software solutions 
• Bachelor’s degree or equivalent combination of education and experience
• Experience working in agile (SCRUM) environments
• 4+ years of professional services or consulting experience

Why You'll Love Working With Us:

• Comprehensive Healthcare & Dental Plan 
• Competitive compensation and benefits package
• Bonus and commission plans for everyone
• 401k
• Unlimited PTO and paid holidays
• Company paid parking or public transport allowance
• Ergonomic office workstation with electric standing/sitting desk, etc
• Kitchen with stocked drinks & snacks
• Mentors - we believe in helping each member of our team grow personally and professionally

Location:

Minneapolis-St.Paul, MN or Remote.

If based in Minneapolis-St. Paul, MN, Denamico enjoys a hybrid work schedule option between your home and our Minneapolis North Loop office. We’re normally in the office at least Tuesdays and Thursdays.

If you are interested in adding value to our team, please apply and we will be in touch.